Customer Relationship Management Consulting

High Value, Low Cost  - CRM Solutions for Your Enterprise

 
 

...Low Cost

Our tagline states "High Value, Low Cost" - How is this possible?

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In establishing our own business processes, we used Lean Six Sigma Value Stream Mapping to identifiy activities that did not, in some way, directly benefit our clients and then eliminated them.  Our marketing budget is very small, as the majority of our projects are the result of "word-of-mouth" referrals. We do not have a luxurious office nor do we "wine and dine" our prospects and clients. 

bulletIn November of 2007, we relocated to St. Joseph, Missouri. Most Salesforce.com CRM consulting firms are in the San Francisco area or other high cost-of-living locations. The cost of housing in San Francisco is 224% higher than St. Joseph.  A "very nice" three-bedroom home costs $150,000 in St. Joseph.  In summary, we are able to maintain the same quality of life for our staff for 30% to 50% less than most of our competitors. This is a significant differentiator and we pass the savings along to our clients.
How do we charge for services?
bulletMost of our clients prefer hourly billing with a "not to exceed" limit. We also will consider project pricing if the scope of the work is definable.
bulletOur standard hourly rate is "below the market rate" and we offer 501c3 charity organizations a 30% discount.

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